There’s an owner, preferring to do the job themselves.

Have you asked: Are there tasks done in our IT shop that we could offer up as self-serve services?
Are our apps designed so stakeholders can do all their tasks without support from other groups?
The ownership issue is at the foundation of these designs. If you know who owns what data, you can serve it up in your app and have the stakeholders see and maintain only their slice.
Here’s what you get: increase efficiency, reduce administrative workload,
and enhance employee/customer satisfaction with no delay in providing the service they want now.

Celerity Insights helps you with asking the right question and getting unknowns to be knowns, like who owns what. Move forward, design with self-serve in mind.